Returns & Warranties

Damage caused by human improper operation voids all warranty

HEADQUARTERS & DISTRIBUTION CENTER

Headquarters & Distribution Center: The Battery Store , 4360 corporate square, Naples, Fl 34104

UNDERSTAND OUR RETURN POLICY

Products that have been Used, Hooked Up, Installed, or CUSTOM MADE are NOT RETURNABLE. 

Please allow 24-48 hours for return requests to be processed.

Products with core charges:

  1. Broken Cores will not receive credit
  2. Cores must be returned in their Original Box to receive credit.

Uninstalled / Unused products:

  1. Can be returned for a full refund within 7 days of purchase.
  2. Can be returned for a 20% restocking fee within 15 days of purchase.

Products that are NOT RETURNABLE:

  1. Special Orders
  2. Custom Made Products & Cables
  3. Transfers from other stores
  4. Repair Work
  5. Used, Hooked-up, or Installed

Battery Warranty Policy

Warranty DOES NOT COVER batteries that can be recharged. Products that have been used, hooked-up or installed are non-returnable.

Warranty does not cover any battery if:

  1. The terminals are melted, damaged or broken.
  2. The cases are cracked, damaged or broken.

Warranty does not cover a Dry-Cell battery if:

  1. The battery has been opened or depressurized.
  2. The cases are swollen or sunken.

Swelling results from: Overcharging

Sinking results from: Undercharging or Discharge

Warranty Months Adjustment Formula:

Total months adjustment (divided by) Palm Battery’s Retail Price at the time of the Adjustment (multiplied by) Total months of Product Use.

Additional examples that warranty does not cover:

ALTERNATOR & STARTER WARRANTY POLICY

Warranty only covers defects in materials and workmanship. Marine Units are NOT WATERPROOF and if units ARE NOT labeled Marine, they ARE NOT approved for GAS ENGINES!

Warranty DOES NOT COVER:

  1. Physically Broken Unit or Solenoid
  2. Worn Mounting Holes
  3. Burnt or Melted Unit or Solenoid
  4. Stripped Terminals
  5. Rust, Water or Oil Damage
  6. Chewed Starter Drives
  7. Internally Blown Apart Units
  8. Over Cranked Starters
  9. Disassembled Units
  10. Spun Pulleys installed by customers
  11. Starts that have stayed engaged
  12. Results from : Low cranking, low key voltage
  13. Broken Nose Housings
  14. A Spinning Starter forced to an abrupt stop; caused by – Backfires, Engagement into a moving engine & water or fuel in a Cylinder.

Additional examples that warranty does not cover:

ACCESSORY WARRANTY POLICY

Accessories are products such as – Battery Chargers, Inverters, Generators and other items in our show rooms. Warranty is 100% processed by the Manufacturer. We are Not Authorized to exchange products at our stores. We are only able to handle Bad out of the Box occurrences with the exception of Generators. We must notify the manufacturer within 3 days of invoice to report a Bad out of the Box occurrence. We will work with the manufacturer on the customer’s behalf up to 30 days after invoice.

SHIPPING ISSUES

A customer must immediately report any shipping discrepancies. Products damaged in route, must be held with original packaging until further instructed by us. Any exceptions made, must be authorized.

INTERNATIONAL ORDERS

We are not responsible for shipping costs, return shipping costs, duties/taxes or brokerage fees.